Cameo Collection is known for its high and long lasting quality. Each upholstered piece receives personalized and precise attention to detail. From the hardwood frame to the finishing trimmings, all upholstered pieces are hand-made in Montreal and built using high quality materials and craftsmanship. A product that is made for you to love, to last and to live on.
All Cameo Collection products are warranted with the following specific guarantees:
Cameo Collection offers a 1-year warranty on manufactured defect in workmanship. Cameo Collection reserves the right to determine if the problem is in fact a manufacturers defect. The warranty is only valid if the product is not subject to misuse, negligence, improper cleaning, fire and sun exposure.
Every Cameo Collection frame is made with Canadian kiln-dried Birch or Maple hardwood. Kiln-drying pulls most of the moisture out of the wood so that it won’t warp, twist, cause mildew and odour. The frame is constructed using countersink screws, high pressure staples, wood glue and corner blocks for extra strength, durability, comfort and support. Cameo Collection offers a lifetime warranty on their frames to the original consumer purchaser. The warranty is only valid as long as the upholstery or re-upholstery is done by Cameo Collection.
Cameo Collection uses a no sag sinuous system providing long lasting support and comfort. Cameo Collection offers a lifetime warranty on spring systems. The warranty is only valid as long as the upholstery or reupholstery is done by Cameo Collection. Any modifications or repairs made by others on our Cameo Collection furniture will void the warranty.
FOAMS (SEAT & BACK CUSHIONS)
All Cameo Collection seat cushions are high density, hypoallergenic and meet residential California codes standards for flame retardancy. All seats and backs are made to last for many years of use. We offer a 1 year warranty of our foams against collapsing and manufacturers defect. Softening of polyurethane foams and conforming to the shape of the user is considered normal and not a defect. Changing your seating position regularly and rotating seat cushions will help prolong the longevity of your cushions. Fibre-filled back cushions will lose fullness with use. Regular fluffing will help the fibres from flattening. We offer services on your seats and backs to either freshen them up, or change the inserts to bring your sofa back to its original state. Additional fees will apply.
The fabric manufacturer/supplier offers a 1 year warranty against defective material. This warranty does not cover fading, pilling and shrinkage which can occur under normal use of most fabrics. The warranty is void if the product is subject to misuse, alterations, cuts, holes, burns, damages caused by pets, sun exposure, and improper cleaning. This warranty does not apply to fabrics that are outsourced (COM). We have carefully chosen our fabrics in our store gallery, offering the best quality for upholstery under normal residential usage. We offer a fabric protection treatment at the point of sale to help protect your furniture from stains that are hard to remove. We advise that fabrics be cleaned by professional cleaners only for best results. Cameo Collection will void the warranty if any product has been treated with an after market protection. Any defects in workmanship under normal residential care and use are warranted for a period of 1 year.
Leather is warranted for 1 year from date of purchase against splitting and seam splitting. Leather markings such as wrinkles, stretch marks, and healed scars are considered normal and not defects. Leather is natural product and no two cow hides are the same. Textures and colour may vary slightly from hide to hide and within the same hide. This warranty does not apply to leathers that are outsourced (COL).
The North American and European sofa-bed mechanism are both commercial and residential heavy-duty quality mechanisms and are warranted for 3 years against manufacturing defect. This warranty does not cover damages caused by negligence misuse, repairs by others, or accidents.
We offer a 3 year warranty on both our North American standard sofa-bed mattress and European sofa-bed mattress on manufacturers defect. Our North American premium sofa-bed mattress (memory foam) is warranted for 5 years against manufacturers defect. Both warranties do not cover damages caused by negligence, misuse, repairs by others, or accidents.
SWIVEL/ROCKER SYSTEM, SWIVELS, & RECLINERS:
The swivel/rocker system, swivels, and recliners are warranted against manufacturers defects for 1 year from date of purchase. This warranty does not apply to damages caused by negligence, misuse, repairs by others, or accidents.
MURPHY BED, BUNKBED, BED (KANGAROO SYSTEM & PLATFORM:
The warranty covers 3 years against manufacturing defect from the date of purchase.
Any problems or questions concerning our product and warranty, please contact us. All service calls that are not under warranty or rendered void will have a $75.00 charge, plus part(s) if needed. All service calls under warranty will be at no charge. This will be determined by the technician.